How it works: 

Frequently Asked Questions

QuadPay’s payment platform gives you the choice to pay for their purchases via 4 simple, interest-free installments.

QuadPay is a platform built for shoppers that empowers you to buy now, pay over time, and avoid interest repayments.

There are two ways to sign up:

You can sign up during the checkout process - just choose QuadPay as the payment method.Download the QuadPay App!

For the initial sign up, we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!

In order to use QuadPay, you must:

Live in the US

Be at least 18 years old

Have a valid and verifiable mobile number

Use a US credit or debit card to make a purchase

QuadPay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an QuadPay account.

Your first payment is due at the time of your purchase and will be for 25% of the total purchase amount.

The next three payments are due every 2 weeks, over the next 6 weeks from the date of your purchase.

You can check out your payments, or make payments early in our Customer Portal!

We understand that sometimes you're not able to make a payment on the due date.

Please QuadPay if you cannot make a payment on the due date. They can't always honor every request to change a payment date, but they will do their best to honor reasonable requests.

They may charge one or more late fees if the installment remains unpaid.

If you need information about your order, tracking or shipping info, or to return an item for a refund, please email us at

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Returns, Refunds, and Exchanges are handled by us! Please email for more details. As soon as we process and notify QuadPay of the return, our customers are automatically refunded that amount and QuadPay cancels any applicable future payments. If you have a question about the refund amount, reach out to the us via email for details!

More info about what happens when you return your purchase.

Details if you are using a new or different card for a return.

The status of your QuadPay account can be found in our Customer Portal


Total Refunds

In the case of a total refund, as soon as we are notified of the return, you are refunded the amount you've paid to-date and QuadPay cancels all future payments.

Remember, if you have only made one installment payment, we can only refund what you have paid, not the entire amount of the original purchase.


Jane makes a $200 purchase and has already paid her first $50 installment at the time of purchase. The merchant ships her item, but it is the wrong size. She returns the item to the merchant and is expecting a full refund.

After the merchant approves the return of the item, she receives a refund of $50. She does not receive $200 because she has only made one $50 installment payment. The remainder of her installment payments have been canceled.


Partial Refunds

If the refund is partial (for example, you’ve only returned part of an order) we will start by reducing your last installment by that amount, then if it is more than that, we will deduct it from your last and second last installment - and so on.


You make a $100 purchase. Your four payments are $25 each. With your first payment due at the time you place your order.

$25 - Paid at time of purchase.$25$25$25

The merchant refunds $50 on your purchase. The value is applied to the last of your installments, and then to the next-to-last installment, and so on, until the entire refund amount has been applied.

$25 - Paid at time of purchase.$25$25 - Covered with the refund.$25 - Covered with the refund.

Your second installment remains and is still due on the due date.

If your refund is larger than the total of your unpaid future installments, we will also refund your original payment method directly. 


You can always see how refunds were applied to your account, what payments are still due, and make your payments early in our Customer Portal