Ordering/Payments
What currency does your site use?
We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.
What payment methods are accepted?
Credit Cards
We accept Visa, Mastercard, Discover, American Express, Maestro, and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.
Shop Pay Installments
We’re proud to offer more ways to pay. Now you can pay over time with Shop Pay and choose the plan that’s best for you.
For more information visit the Shop Pay Installments FAQs Page.
Paypal
Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.
Klarna
Currently available in the United States, Australia, Canada, the United Kingdom, Germany, Italy, Spain, France, Norway, Sweden, Finland, Denmark, Netherlands, Belgium, and, Austria.
For more information visit the Klarna FAQ's Page.
Amazon Pay
Currently available in the United States, Australia, and the United Kingdom.
Amazon Pay makes shopping easier by letting you use your Amazon account information to complete your purchase on Forloveandlemons.com. You don’t need to remember multiple logins and passwords for each site you visit—only your Amazon username and password. It’s a safe, secure, convenient way to shop online.
Store Credits
Currently available in the United States only
Each credit carries a code that can be entered when completing checkout.
Digital Gift Cards
Digital Gift cards are now available for purchase and use within the United States and all international locations. They are delivered by email and contain instructions to redeem them at checkout.
Please note for all international gift card purchases, there may be slight discrepancies in the value redeemed compared to the value originally purchased. This is due to our website operating in USD and the gift card passing through multiple currency conversions to be delivered to you. Please email us if you have any questions about your gift card purchase.
When will my order ship?
Most orders ship within 1–2 business days from our Dallas, TX, warehouse, subject to availability and payment verification.
Need your order sooner? Express orders placed by 11 AM PST ship the same business day.
Orders are processed and shipped Monday through Friday, excluding U.S. holidays. Orders placed after 11 AM PST, on weekends, or on holidays will begin processing the next business day.
Order Verification
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships is authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
Can I change or cancel my order?
We begin processing orders almost immediately so we can get your purchase on its way as quickly as possible. Because of this, cancellations and changes to your items, size, or shipping method are only possible within approximately 5–10 minutes of placing your order.
If you need to update your shipping address, please contact our Customer Care team as soon as possible. We may be able to update the address before your order ships, but once it has been shipped, we're unable to make any changes.
If your order can no longer be canceled, you're welcome to return it once it's been delivered, provided it meets our return policy requirements.
What is the status of my order?
Once your order ships, you’ll receive a shipping confirmation email. You can also check your order status anytime using our Order Tracking page. Please allow up to 24-36 hours for tracking updates to appear. If an item in your order is canceled or becomes unavailable, we’ll notify you by email.
What if I received a damaged item, I'm missing an item or I received an incorrect item?
We hope this doesn’t happen to you, but if it does (our apologies in advance) email us right away and we will get it taken care of for you!
Do you offer Gift Messages?
You can now include a gift message with your order by selecting the checkbox in the slide-out bag.
All orders are shipped with a packing slip that does not include pricing information and is wrapped in our exclusive FL&L tissue paper.
How should I choose the best size for me?
We have a size guide to help you find your size at For Love & Lemons. We have a wide range of silhouettes and product categories, so each style will have different exact measurements. If you have any questions about a specific style, you can always contact us, and we will be more than happy to help you find your perfect size. You can email us with any questions. Please include your bust, waist, and hip measurements so we can help as efficiently as possible.
Route Package Protection
What is Route Package Protection?
Route is an optional premium package protection for your For Love & Lemons order! When you add Route Package Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise while also protecting the planet! When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.
Every time you add Route Package Protection + Carbon to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
How much is Route Package Protection?
Route Package Protection is only $4.35 USD for all orders, and it is shown on the "shipping" page in checkout above your subtotal.
Is Route Package Protection available for all orders?
Route Package Protection is available for orders up to $5,000 USD. For higher totals, we recommend placing two separate orders under $5,000 USD each to add Route at checkout.
How do I file a claim for my lost, stolen, or damaged package?
If you order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done very quickly through the Route Claims Portal!
You can file claims for lost, stolen, or damaged packages.
Note: Make sure to have the For Love and Lemons Order Number and/or the Route Order ID ready to use with the claim form.
Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. File a claim with Route.
How does Route reimburse me?
Route will process your refund or reorder.
If I return my order, will I be refunded the amount paid for Route insurance?
No, Route Package Protection is a final sale add-on that can not be removed from an order once it is placed, or refunded if your order is returned.
My order is missing and I didn't select Route Package Protection, what happens next?
If your order does not have Route, For Love & Lemons is not liable for any lost, stolen, or damaged items during shipping.
Digital Gift Cards
Where can I purchase a For Love & Lemons Digital Gift Card?
For Love & Lemons digital gift cards are available for purchase on our website. Digital Gift cards are now available for purchase and use within the United States and all international locations!
Why is there a discrepancy in my gift card value?
Please note that for all international gift card purchases, there may be slight discrepancies in the value redeemed compared to the value originally purchased. This is due to our website operating in USD and the gift card passing through multiple currency conversions to be delivered to you. Please email us if you have any questions about your gift card purchase.
Where can I use my For Love & Lemons Digital Gift Card?
Any gift card purchased on Forloveandlemons.com is only valid on our official website.
Do gift card purchases expire?
Gift cards that are purchased on Forloveandlemons.com and store credits issued for a return do not have an expiration date.
Can I return a gift card?
All gift card purchases are final sale and cannot be returned or refunded.
Sale & Promotions
What does it mean if an item is marked Final Sale?
All items marked final sale have been discounted and cannot be returned for a refund, store credit, or exchanged for a different size, color, or style. We do understand that buying Final Sale items can be difficult, so please get in touch with us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
Can I return an item marked Final Sale?
All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color, or style. If you send back an item marked Final Sale we will not process this return, once it is received at our warehouse it will be automatically shipped back to you.
What if I received a damaged item that was marked Final Sale?
We hope this doesn’t happen to you, but if it does (our apologies in advance) email us right away and we will get it taken care of for you!
Do you offer price adjustments?
Unfortunately, we do not offer price adjustments for items that have been marked down or during sitewide promotions. We apologize for this inconvenience!