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Ordering/Payments

What currency does your site use? 

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

 

What payment methods are accepted? 

Credit Cards   

  • We accept Visa, Mastercard, Discover, American Express, Maestro and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.

 

Paypal 

  • Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.

     

    QuadPay 

    • Currently available in the United States only
    • Maximum order value is $1,600.00 USD
    • The option to pay for your purchases via 4 simple, interest-free installments. QuadPay is a platform built for shoppers, that empowers you to buy now, pay over time and avoid interest repayments.
    • For more information visit the QuadPay FAQ's here

     

    Store Credits and Online Gift Cards

    • Currently available in the United States only
    • Store credits expire 1 year from the issue date
    • Each credit carries a code that can be entered when completing checkout

     

    Order Verification

    All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time. 

     

    Do you have an option for Gift Wrap or Gift Messages?

    Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

     

    How should I choose the best size for me?

    We have a size guide that serves as a general guideline to help you find your size at For Love & Lemons. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at info@forloveandlemons.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

     

    What if I need to change or cancel my order?

    Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at info@forloveandlemons.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

     

    What is the status of my order? 

    Once you have received your shipping confirmation e-mail you can click on the  tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.

     

    What if I receive a damaged item?

    We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@forloveandlemons.com and we will get it taken care of for you! 

     

    What if my package is lost?

    If your package gets lost in transit, please send us an email right away at info@forloveandlemons.com  or give us a call during our business hours at 1(800) 218-6230. We will file a claim and do what we can to take care of it as quickly as possible.

    *Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

     

    Gift Cards 

    Where can I purchase a For Love & Lemons or Lil' Lemons gift card?

    For Love & Lemons gift cards are available for purchase on our website here. Gift cards are currently only available in the United States.

     

    Where can I use my For Love & Lemons or Lil' Lemons gift card?

    Any gift card purchased on Forloveandlemons.com is only valid on our official website.

     

    Do gift card purchases expire?

    Gift cards that are purchased on Forloveandlemons.com do not have an expiration date. However, any gift card/store credit that is given as a result of a merchandise return has an expiration date of 1 year from the date it was issued.

     

    I purchased a gift card, am I able to return it?

    Unfortunately, all gift card purchases are final sale.

      

    Returns & Exchanges

    What is your holiday return policy?

    Any item(s) purchased between November 20th, 2018 and December 31st, 2018 that are not marked final sale will be eligible for return to the original form of payment until January 15th, 2019. 

     

    What is your return policy?

    You have 28 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

    We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging, i.e. Skivvies bags, Swim bags and poly bags. All swimwear and intimates must be returned with sanitary strips in place.

    Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

     

    What if my return is past the 28 days?

    Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

     

    Does my store credit from my return expire?

    Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

     

    What if I need to exchange for a different size or color?

    We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

     

    When will I get my refund?

    Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

     

    How do I return my order from within the U.S.?

    For all U.S. orders, we include a pre-paid Fedex shipping label to make it easy! If you choose to use this shipping label, we will deduct $5.99 from your refund amount. If you did not receive a label or you misplaced it please contact us at info@forloveandlemons.com and we will email you a new one. All shipping paid is non-refundable.

    *Please note: during sitewide promotional sales (ex: The Anniversary Sale) we do not provide pre-paid return shipping labels. 

    How to send back:

    1. Add all unwanted item(s) to box.
    2. Stick the pre-paid shipping label on box OR your preferred shipping label.
    3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).
    4. Include a packing list so we can ensure fastest processing time possible.
    5. Take your return to the closest FedEx location or schedule a pickup.

    *Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

    Lost your return form? Print a new one here!

     

    How do I return outside of the U.S.?

    We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

     How to send back:

    1. Add all unwanted item(s) to box.
    2. Stick the shipping label on box.
    3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve).
    4. Include a packing list so we can ensure fastest processing time possible.
    5. Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice.

    Please send your return to:

    Returns Dept.
    c/o For Love & Lemons & Lil' Lemons
    128 S. Palm Ave. 
    Alhambra, CA 91801

    *Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

    Lost your return form? Print a new one here!

     

    Sale 

    What does it mean if an item is marked Final Sale?

    All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

     

    Can I return an item marked Final Sale?

    All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you.

     

    What if I received a damaged item that was marked Final Sale?

    We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@forloveandlemons.com and we will get it taken care of for you!

     

    I ordered something and now it’s on sale; will you match the new price?

    Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!