For all orders outside of the U.S., please click here to access our self-service returns portal.
We now offer flat rate return shipping labels, we will deduct $30 USD from your refund amount. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different size in the same product, click through the return process and simply select your new size from the drop down. If you do not see the size you are looking for, it means it's currently sold out! So please process as a return instead.
Need help determining your exchange size? Please send us an email at info@forloveandlemons.com or reach us on chat!
Print your return label and mail back the original item as soon as possible. Your exchange order will begin to process once USPS scans your return package.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You'll only pay if your return isn't in the mail within 14 days.
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different color or style, click through the return process and select Return item. Click Shop now and you will then receive a Instant Credit to shop! Browse the available items and select the style you wish to purchase.
Print your return label and mail back the original item as soon as possible. Your exchange order will begin to process once USPS scans your package.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You'll only pay if your return isn't in the mail within 14 days.
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item. Once received, we’ll refund any remaining balance to your original payment method within 5-10 business days.
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@forloveandlemons.com and we will get it taken care of for you!
If we are not notified prior to receiving your return, we will be unable to process your refund and your items will be shipped back to you.
Return FAQ's
What is your return policy?
Orders may be returned up to 21 days after your order has shipped. Returns must be in new condition with original tags attached, unworn, unwashed, and free of any alterations. All returns must be accompanied by the original packaging and any included accessories (gloves, panties, removable straps, etc.)
Any item that shows signs of wear (stains, odor, etc), will not be accepted and will be returned to you at your expense.
Final sale items are not eligible for return or exchange. If received, they will not be accepted and will be returned to you at your expense.
Our processing time for returns is 10-15 days from the day it was delivered to our warehouse. Once processed, you will receive an email notification and your refund will be credited to the same form of payment used to make your purchase within 5-10 days depending on your banking institution.
Can I return something that is Final Sale?
Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
For Love & Lemons does not accept returns on final sale items, items with any signs of wear, or any of the original tags not included.
How much do returns cost?
For U.S. returns, we charge a flat rate of $7 and for all international returns we charge a flat rate of $30 USD that will be deducted from your return when processed. Exchanges are always free!
Unused labels expire approximately ~28 days after they are generated. Carriers should not accept packages with voided labels, please make sure to check the label prior to shipment.
How do I send my items back?
If possible we recommend returning in the original packaging it arrived in. Our branded paper mailers can be repurposed for returns.
If you choose different packaging, we strongly recommend avoiding USPS Express or Priority Mail branded mailers, as both can incur higher return shipping rates.
How do I return a gift?
To begin the process of your gift return, click here and enter the original order number and either the zipcode or email address used on the order.
If you’re having trouble tracking down details from the original order, our team is happy to help. Just send us an email at info@forloveandlemons.com and we will help you find that information."
Select the item you’re sending back and click “Return.” Print your return label and mail back the original item. You will then receive a store credit via email once your return has been received.