Returns and Exchanges
Orders may be returned up to 21 days after your order has shipped. Returns must be in new condition with original tags attached, unworn, unwashed, and free of any alterations. All returns must be accompanied by the original packaging and any included accessories (gloves, removable straps, neck scarves, etc.)
Any item that shows signs of wear (stains, odor, missing tags, missing accessories, etc.) will automatically incur a 25% restocking fee.
Final sale items are not eligible for return or exchange. If received, they will not be accepted and will be returned to you at your expense.
Please read our FAQ's below, if you have any further questions, you can contact us!
For all orders outside of the U.S., please click here to access our self-service returns portal.
We now offer flat-rate return shipping labels, we will deduct $30 USD from your refund amount. All duties, taxes, and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
We only offer returns for orders placed on Instagram/Facebook.
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item.
Once received, we’ll refund any remaining balance to your original payment method within 5-10 business days.
Please place a new order for the new size/item you desire on our website.
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different size of the same product, click through the return process and simply select your new size from the drop-down. If you do not see the size you are looking for, it means it's currently sold out! So please process it as a return instead. *Please note we are not able to process an exchange on an exchange order.
Need help determining your exchange size? Please send us an email here or reach us on chat!
Print your return label and mail back the original item as soon as possible. Your exchange order will ship after we process your return at our warehouse.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You'll only pay if your return isn't in the mail within 14 days. *Please note that the charge will show as Pending on your credit card.
We only offer direct exchanges for orders shipped within the U.S. at this time.
To exchange for a different color or style, click through the return process and select Return item. Click Shop now and you will then receive an Instant Credit to shop! Browse the available items and select the style you wish to purchase. *Please note we are not able to process an exchange on an exchange order.
Print your return label and mail back the original item as soon as possible. Your exchange order will ship after we process your return at our warehouse.
Need it sooner, select Instant exchange and use your credit card to get your new item(s) sent immediately. You'll only pay if your return isn't in the mail within 14 days. *Please note that the charge will show as Pending on your credit card.
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item. Once received, we’ll refund any remaining balance to your original payment method within 5-10 business days.
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away through email or chat and we will get it taken care of for you!
If we are not notified before receiving your return, we will be unable to process your refund and your items will be shipped back to you.
Each For Love & Lemons piece is designed to stand the test of time—which is why we've partnered with Loop and Poshmark to make it simpler than ever to give your FL&L piece a beautiful second life and to help you earn a little back in return.
How it works: If you see a "Resell on Poshmark" button during the return flow your product is eligible to sell on Poshmark! We will help pre-populate the Poshmark listing so you can save some time and get a headstart on selling.
Once your piece sells, you'll receive an email from Poshmark with a pre-paid, pre-addressed shipping label. All you have to do is package the item up and drop it off at your nearest Post Office.
You can withdraw your earnings from Poshmark at any time. As a reminder, Poshmark takes a 20% fee for all orders over $15, and a flat fee of $2.95 for any orders under $15.
Our processing time for returns is 10-15 days from the day it was delivered to our warehouse. Once processed, you will receive an email notification and your refund will be credited to the same form of payment used to make your purchase within 5-10 days depending on your banking institution. If you've selected to receive a store credit, we'll email you a code for your convenience. Exchanges will be processed within 2-5 business days once we process your return.
Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
For Love & Lemons does not accept returns on final sale items, items with any signs of wear, or any of the original tags not included.
For U.S. returns, we charge a flat rate of $7 and for all international returns we charge a flat rate of $30 USD that will be deducted from your return when processed. Note: For select Bridal styles, we charge a flat rate of $25 that will be deducted from your return when processed. All shipping costs are nonrefundable.
If possible we recommend returning in the original packaging it arrived in. Our branded paper mailers can be repurposed for returns.
If you choose different packaging, we strongly recommend avoiding USPS Express or Priority Mail branded mailers, as both can incur higher return shipping rates.
To begin the process of your gift return, visit our returns page here and click the "Returning a gift?" link underneath the email entry box.
If you’re having trouble tracking down details from the original order, our team is happy to help. Just send us an email and we will help you find that information.