Once an order has been placed, we are unable to make changes to the items, size, shipping method, or delivery address. However, if your order has not yet shipped, we may be able to cancel it. Please contact us as soon as possible and we'll be happy to check the status of your order.

Orders are typically processed within 2–5 business days. Please note that our warehouse does not process or ship orders on weekends or holidays. During sales and other high-volume promotional periods, processing times may be longer due to increased order volume.

Once an order has shipped, we are unable to make any changes to the delivery address. For security reasons, orders cannot be rerouted, redirected, or modified after they leave our warehouse. Please ensure your shipping address is correct before placing your order.

Orders containing multiple items or Shopify Collective products may ship separately and arrive on different days. You may receive multiple tracking numbers for a single order.

Items sold through Shopify Collective are fulfilled and shipped directly by the partner brand. These items will ship separately from For Love & Lemons products and may arrive in different packages with separate tracking numbers. Shipping methods and delivery times may vary depending on the partner brand.

FedEx Ground Economy may partner with USPS to complete the final stage of delivery. This allows packages to be delivered more efficiently through local postal networks.

Tracking updates may occasionally pause while a package is moving through the carrier's network. If your tracking has not updated for 5 days, please contact us and we'll be happy to review the shipment with the carrier.

If your package is marked delivered but cannot be located, please allow up to 5 business days from the delivery date for it to arrive. Carriers may occasionally mark packages as delivered before they physically arrive. We also recommend checking with neighbors, household members, or your building management. If the package still cannot be located, please contact us within 30 days of the delivery date so we can review the shipment and assist with next steps.

If a package is returned to our warehouse due to an incorrect address, refusal, or failed delivery attempts, we can process a refund once it is received back and inspected. Please note that original shipping charges are non-refundable. If you would still like the items, a new order will need to be placed.

Route Package Protection provides coverage for lost, stolen, or damaged packages. If Route Protection was purchased at checkout, claims can typically be filed directly through Route within 5 days of your package delivery. To file a claim or check claim eligibility, please visit: https://claims.route.com (https://claims.route.com/)

Duties and taxes are calculated based on the destination country and will be displayed at checkout when applicable. International customers are responsible for any duties, taxes, or import fees not collected at checkout.