We begin processing orders almost immediately so we can get your purchase on its way as quickly as possible. Because of this, cancellations and changes to your items, size, or shipping method are only possible within approximately 5–10 minutes of placing your order.

If you need to update your shipping address, please contact our Customer Care team as soon as possible. We may be able to update the address before your order ships, but once it has been shipped, we're unable to make any changes.

If your order can no longer be canceled, you're welcome to return it once it's been delivered, provided it meets our return policy requirements.

Most orders ship within 1–2 business days from our Dallas, TX warehouse, pending availability and payment verification. Orders are processed and shipped Monday through Friday, excluding U.S. holidays. Orders placed after 11 AM PST, on weekends, or on holidays will begin processing the next business day.

For U.S. orders, we use a variety of carriers for shipping (FedEx, UPS, U.S.P.S, OnTrac, Amazon Shipping). The carrier is determined after your order is placed based on availability and speed.

All international orders ship with DHL Express.

Once an order has shipped, we are unable to make any changes to the delivery address. For security reasons, orders cannot be rerouted, redirected, or modified after they leave our warehouse. Please ensure your shipping address is correct before placing your order.

Orders containing multiple items or Shopify Collective products may ship separately and arrive on different days. You may receive multiple tracking numbers for a single order.

Items sold through Shopify Collective are fulfilled and shipped directly by the partner brand. These items will ship separately from For Love & Lemons products and may arrive in different packages with separate tracking numbers. Shipping methods and delivery times may vary depending on the partner brand.

Tracking updates may occasionally pause while a package is moving through the carrier's network. If your tracking has not updated for 5 days, please contact us and we'll be happy to review the shipment with the carrier.

If your package is marked delivered but cannot be located, please allow up to 5 business days from the delivery date for it to arrive. Carriers may occasionally mark packages as delivered before they physically arrive. We also recommend checking with neighbors, household members, or your building management. If the package still cannot be located, please contact us within 30 days of the delivery date so we can review the shipment and assist with next steps.

If a package is returned to our warehouse due to an incorrect address, refusal, or failed delivery attempts, we can process a refund once it is received back and inspected. Please note that original shipping charges are non-refundable. If you would still like the items, a new order will need to be placed.

Route Package Protection provides coverage for lost, stolen, or damaged packages. If Route Protection was purchased at checkout, claims can typically be filed directly through Route within 5 days of your package delivery. To file a claim or check claim eligibility, please visit: https://claims.route.com (https://claims.route.com/)

Duties and taxes are calculated based on the destination country and will be displayed at checkout when applicable. International customers are responsible for any duties, taxes, or import fees not collected at checkout.